Refund policy
15-Day Return Window
You have a maximum of 15 days from the date you've received your purchased items to submit the return request.
How Can I Make a Return?
To start a return, please contact us via email at service@cielumjewelry.com with your order details. Our team will review your request and provide further instructions. For returns that are not related to product quality issues, customers are responsible for arranging and paying for the return shipping to the return address provided by our customer service team.
Please note that the return address is different from the original shipping address. Do not send your return package to the original shipping address. Refunds will be processed within 5 business days after the returned package has been received and inspected by our warehouse.
Return Requirements
* Items must be returned in their original condition, unworn and unused, with no stains, damage, or other signs of use.
* Returned items must include their original packaging, including the box and pouch.
* If your order included a complimentary gift, the gift must also be returned with your order and must remain in new and unused condition.
Return shipping
Please note that shipping fees and bank processing fees from the original order are non-refundable. The return fee will be deducted directly from your refund.
Exchange Policy
We offer 15-day exchanges. For returns that are not related to product quality issues, customers are responsible for the return shipping fee, but the shipping fee for the replacement item will be waived. Once we receive and inspect your returned package at our warehouse, we will process your exchange within 3 business days.
Non-Quality Return Conditions
1. Style, Color, and Personal Preference: Returns made due to dissatisfaction with the style or color, or a change in personal preference, are not considered quality issues.
2. Product Appearance: Minor differences in color or appearance due to lighting, screen settings, or production batches are not treated as quality issues.
3. Sizing: Customers are responsible for checking and selecting the correct size before placing an order. Returns caused by sizing issues are not classified as quality defects.
