Terms of service
These Terms and Conditions (“Terms”) apply to your access and use of any websites, electronic messages, and social media pages operated, directed, or maintained by CIELUM, LLC, its parent companies, subsidiaries, and affiliates (collectively “CIELUM” or “we”) that display or link to these Terms (the “Sites”), as well as any purchases you make through the Sites or during a visit to one of our retail locations. By accessing or using the Sites or any CIELUM services (including making a purchase online or in-store, whether or not you register for an account), you agree to these Terms and to our Privacy Policy.
Table of Contents
Your Account
Orders and Cancellations
Warranty
Promotions
Text Messaging
Free Gift Wrap
Resale
Content You Submit
Content Posted by Others
Your Use of the Sites
Non-Confidential Information
Copyright Protection (DMCA)
Modifications and Termination
Social Networks
Our Warranties and Disclaimers
Limitation of Liability
Disputes (Arbitration)
Additional Details
Customer Service
1. Your Account
You may need to create an account and choose a password to make purchases or access certain features on the Sites. When creating an account, you agree to provide current, truthful, and accurate information. Keep your account updated if anything changes.
You are not permitted to share your account with anyone else. If you believe your account has been compromised at any time, please contact us at service@cielumjewelry.com
2. Orders and Cancellations
A sale agreement between CIELUM and you is formed only when we accept your order. The product description, price, and applicable taxes are agreed upon at the time the order is placed. You are responsible for any shipping, packaging, freight, and/or insurance charges as shown in the order summary at checkout.
Placing an order creates a binding agreement. Once submitted, all orders are final – you may not change or cancel them. CIELUM reserves the right to cancel any order for any reason, including but not limited to unauthorized, altered, or ineligible use of a discount or payment method. CIELUM also reserves the right to modify or cancel a promotion due to system errors or unforeseen issues.
3. Warranty
We are committed to delivering high‑quality goods. Accordingly, we warrant that our products will meet their specifications and will be free from defects in materials and workmanship at the time of delivery. Please unpack and inspect your order immediately upon receipt. Any claims must be reported to CIELUM within five (5) business days – no exceptions.
Except as otherwise provided in these Terms, CIELUM is not responsible for items that are lost or damaged after an in‑store purchase or after delivery has been accepted.
4. Promotions
From time to time, CIELUM offers promotional discounts, gifts with purchase, buy‑one‑get‑one‑free events, and other specials. CIELUM promotions are available while supplies last and may be valid only for specific dates and timeframes, with additional restrictions and exclusions.
CIELUM may alter or cancel any promotion without notice. If, in CIELUM’s sole discretion, a promotion is used incorrectly or abused, we reserve the right to cancel any orders placed and prohibit that user from using future promotional materials. Only one promo code per order.
Any product purchased during a “Gift with Purchase” or “Buy One, Get One Free” promotion may be returned. You must include the free gift with your return; otherwise, your refund will be adjusted to reflect the gift’s retail value. The gifted item cannot be returned or exchanged on its own.
Offers may be valid only for specific dates and timeframes.
5. Text Messaging
By providing your phone number to CIELUM, you consent to receive recurring automated or autodialed promotional and personalized marketing text messages (e.g., SMS/MMS, including cart reminders) from CIELUM, which may be sent using an automatic telephone dialing system, to the number you provided or any other number you designate. Consent to receive automated marketing texts is not a condition of any purchase.
If you need help or wish to opt out, reply HELP for assistance or STOP to cancel. After texting HELP or STOP to our short code, you may receive a confirmation message. Message and data rates may apply.
Message frequency varies. CIELUM may change the frequency of messages at any time, as well as the short code or phone number from which messages are sent – we will notify you of any such change.
Not all mobile devices or carriers are supported, and messages may not be deliverable in all areas. CIELUM, its service providers, and participating mobile carriers are not liable for delayed or undelivered messages. We can deliver messages to most major carriers.
Please review our Privacy Policy for more information on how we use the data you provide.
6. Free Gift Wrap
Eligible online orders may receive free gift wrapping. If you select this option at checkout, all jewelry items will be wrapped in a signature CIELUM white‑and‑black box with a dust‑proof bag.
7. Resale
Products on www.cielumjewelry.com are intended for consumers only. If we believe, in our sole discretion, that an order is being placed for resale, we reserve the right to refuse or cancel that order and any future orders.
8. Content You Submit
We may allow you to post text, photos, videos, or other content (“Content”) on the Sites for CIELUM’s use. You acknowledge and agree that you may only post Content if:
You are at least 18 years old;
You own all rights to the Content and are authorized to assign those rights to CIELUM;
The Content does not infringe any third‑party rights (including copyright, trademark, trade secret, or publicity rights);
The Content does not violate these Terms and will not cause harm to any person or entity;
The Content does not include references to other websites, addresses, email addresses, contact information, or phone numbers;
The Content does not contain computer viruses, worms, or other harmful code;
You did not receive any compensation or consideration from a third party to post the Content;
The Content is not false, inaccurate, misleading, defamatory, obscene, indecent, libelous, hateful, threatening, harassing, offensive, or otherwise unlawful or inappropriate (as determined by CIELUM in its sole discretion); and
You comply with any additional requirements CIELUM provides.
CIELUM may use any submitted Content at its sole discretion. We reserve the right to accept, reject, remove, refuse, change, condense, or delete any Content for any reason. You will not be able to edit or delete Content after submission. You, not CIELUM, are responsible for your Content. None of your Content will be subject to any confidentiality obligation on the part of CIELUM, its agents, subsidiaries, affiliates, partners, or third‑party service providers. If we accept your Content and include it on the Sites, we cannot remove it later, and you may not request removal.
By uploading or posting Content, you grant CIELUM, its agents, licensees, and assigns an irrevocable, perpetual, non‑exclusive right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content (as‑is or edited, with or without your name, social media handle, or pseudonym) in any form or media worldwide for any purpose, without further review, compensation, or approval. This license continues even after you stop using our Sites.
You further agree to defend, indemnify, and hold CIELUM harmless from any and all claims, actions, losses, damages, costs, or expenses arising out of CIELUM’s use of your Content, including any claim that such use violates a third party’s rights.
9. Content Posted by Others
We are not responsible for and do not endorse Content posted by other visitors to the Sites. Accordingly, we are not liable for any loss or damage caused by Content posted by another person.
10. Your Use of the Sites
You agree not to use the Sites in any way that violates laws, infringes anyone’s rights, is inappropriate or offensive, or interferes with the Sites or their features (including any technological measures we use to enforce these Terms). If we determine (in our sole discretion) that you have acted improperly, we may remove Content, terminate your account, prohibit you from using the Sites, and take appropriate legal action.
You may not infringe or violate any third‑party rights, including intellectual property rights. Using our Sites does not grant you any ownership rights to the content you access. You may not use, copy, edit, or distribute content from our Sites without prior written permission from us or the respective owner, unless permitted by law.
11. Non-Confidential Information
We do not accept unsolicited suggestions (including ideas for new or improved products, services, or marketing) from anyone outside our company. We may already be working on similar ideas, and this policy avoids ownership conflicts.
Any materials, information, or ideas you send us or post on the Sites will be treated as non‑confidential and non‑proprietary, and may be used or shared by CIELUM for any purpose.
12. Copyright Protection (DMCA)
If you believe that any Content on the Sites infringes your copyright, you may request removal (or disablement of access) by contacting our Designated Agent (identified below) and providing the following information under the Digital Millennium Copyright Act (17 U.S.C. § 512):
Identification of the copyrighted work you claim has been infringed (please describe the work, and if possible, include a copy or URL of an authorized version);
Identification of the allegedly infringing material and its location (provide the URL or other information to help us find it);
Your name, address, telephone number, and email address;
A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
A statement that the information you provided is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on their behalf;
Your signature (or electronic equivalent).
Send this information to:
By email: service@cielumjewelry.com
Upon receiving a proper notification, CIELUM will: (a) review the request; (b) remove or disable access to the infringing Content; (c) notify the provider of that Content; and (d) terminate repeat infringers’ access to the Sites.
If you receive a copyright notice and believe the claim is wrong, you may submit a counter‑notification to our Designated Agent within 30 days of the Content’s removal. The counter‑notification must be a written communication that includes:
A statement under penalty of perjury that you have a good faith belief the material was removed or disabled due to mistake or misidentification;
Your signature (or electronic equivalent).
After receiving a valid counter‑notification, CIELUM will promptly provide a copy to the original complaining party. The complaining party then has 10 business days to notify us that they have filed a court action to restrain the alleged infringement. If we receive such notice, we will not restore the Content. If we do not receive notice within 10 business days, we will restore the removed Content (or cease disabling access) within 4 business days after the 10‑business‑day period ends.
CIELUM may, in appropriate circumstances and at its sole discretion, terminate access to the Sites for users who are repeat infringers. CIELUM reserves the right to define what constitutes a “repeat infringer.” If you believe a user is a repeat infringer, please contact our Designated Agent with sufficient information for us to verify.
13. Modifications and Termination
We may modify or discontinue the Sites at any time, with or without notice. For example, we may add or remove features, or suspend a feature entirely. CIELUM is not liable to you or any third party for any modification, suspension, or discontinuance of the Sites. We also reserve the right to deactivate accounts, cancel orders, or refuse orders from users who violate these Terms or for any other reason we determine.
14. Social Networks
The Sites may include features that work with third‑party social networks such as Facebook, Pinterest, Instagram, YouTube, and Twitter (“Social Network Features”). Your use of those features is governed by these Terms, but your access to and use of the third‑party social networks themselves is subject to their terms. You are responsible for complying with any applicable terms of service or agreements on those sites.
15. Our Warranties and Disclaimers
We provide the Sites using a commercially reasonable level of care, but we cannot guarantee everything.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, CIELUM MAKES NO SPECIFIC PROMISES ABOUT THE SITES. For example, we do not make any commitments about the content on the Sites, the specific functions of the Sites, or their reliability, availability, or ability to meet your needs. We provide the Sites “AS IS.” Some jurisdictions provide certain warranties (such as implied warranties of merchantability, fitness for a particular purpose, and non‑infringement). To the extent permitted by law, we exclude all such warranties.
16. Limitation of Liability
EXCEPT WHERE PROHIBITED, CIELUM SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES arising from your use of the Sites or any third party’s use of the Sites. These exclusions include, without limitation, damages for lost profits, lost data, computer failure, or violation of your rights by any third party – even if CIELUM has been advised of the possibility of such damages and regardless of the legal theory.
17. Disputes
You and CIELUM agree that any dispute arising out of or related to the Sites, CIELUM products, or CIELUM services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, regardless of when the claim arises) shall be resolved by binding arbitration rather than in court, except that you may bring claims in small claims court if they qualify. There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator may award the same individual damages and relief as a court (including injunctive and declaratory relief) and must follow these Terms. BY AGREEING TO THESE TERMS, YOU AND CIELUM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. These Terms are governed by the Federal Arbitration Act.
If you and CIELUM agree in writing, a dispute may be referred to another arbitration organization or to an arbitrator appointed under Section 5 of the Federal Arbitration Act.
Each of us agrees that any dispute resolution proceeding will be conducted only on an individual basis – not as a class, consolidated, or representative action. If for any reason a claim proceeds in court instead of arbitration, we each waive any right to a jury trial. We also agree that either party may bring suit in court to stop infringement or other misuse of intellectual property rights.
18. Additional Details
We may update these Terms at any time, so please check back regularly. By continuing to use or log in to the Sites after changes are made, you indicate your acceptance of the revised Terms. If you do not agree, you should stop using the Sites and any CIELUM services.
The Sites may contain links to third‑party websites – that does not mean we control or endorse those websites or any goods or services sold there. Similarly, the Sites may contain third‑party ads; CIELUM does not control or endorse any advertised products.
When you use the Sites or send communications to us through the Sites, you are communicating electronically. You consent to receive electronic communications from us related to your use of the Sites. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. All notices from CIELUM to you will be deemed delivered and effective when sent to the email address you provided.
If you fail to comply with these Terms and we do not take immediate action, that does not mean we waive any rights (such as taking action later).
For any questions, please contact Customer Service by email at service@cielumjewelry.com.
